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Quality Assurance

Job Location: Manila

Job Number: 871

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- Job description

• The Quality Auditor is responsible for reviewing, confirming, and reporting compliance with process or procedure requirements, Quality certifications, and/or Accenture Delivery methodology.
• Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required
• Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
• Creates error trend analysis, scorecards and proposes immediate action plans to operations
• Responsible for confirming, managing and improving compliance with International Standard Organization(ISO) and/or quality certifications using Accenture methodology
• Develop and maintain quality audit processes/procedures
• Acts as point of contact for updates on policies and procedures
• Retain skills in functional area of expertise through frequent “on the role” experiences and ongoing education, training and certification
• Ensure high quality work products and processes, e.g.
• Fact based findings followed
• Independence in audits
• Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices
1) Candidate must possess at least a Bachelor's/College Degree 2) At least 6 years Quality Assurance work experience in a BPO/Shared Services environment 3) At least 3 years supervisory experience in managing a team 4) Excellent written and verbal communication skills in English 5) Greenbelt certification/training is preferred

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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