Job Description

• The Quality Auditor is responsible for reviewing, confirming, and reporting compliance with process or procedure requirements, Quality certifications, and/or Accenture Delivery methodology.
• Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required
• Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
• Creates error trend analysis, scorecards and proposes immediate action plans to operations
• Responsible for confirming, managing and improving compliance with International Standard Organization(ISO) and/or quality certifications using Accenture methodology
• Develop and maintain quality audit processes/procedures
• Acts as point of contact for updates on policies and procedures
• Retain skills in functional area of expertise through frequent “on the role” experiences and ongoing education, training and certification
• Ensure high quality work products and processes, e.g.
• Fact based findings followed
• Independence in audits
• Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices


Qualifications

1) Candidate must possess at least a Bachelor's/College Degree 2) At least 6 years Quality Assurance work experience in a BPO/Shared Services environment 3) At least 3 years supervisory experience in managing a team 4) Excellent written and verbal communication skills in English 5) Greenbelt certification/training is preferred

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All