Job Description

• Review, validate and ensure timely delivery and accuracy of reports prepared by Quality Analysts

• Responsible for developing and ensuring integrity and consistency of set Quality processes/procedures applicable to the accounts being handled

• Responsible for leading and championing quality deliverables and initiatives

• Creates and reviews Audit capacity plan for all deals supported to ensure that each team is working within the agreed recovery

• Ensure balance and equal distribution of evaluation targets to his / her staff

• Manage internal and external audit with processes and controls in place

• Conduct monthly coaching and performance feedback to their direct reports



Qualifications

• Bachelor's degree holder • Must have at least 5 years of experience in Quality Auditing (QA) under BPO industry • Must have at least 1 year of experience as QA Team Lead • Requires analysis and solving of moderately complex problems • Must be proficient in MS Excel • Willing to go back on-site once recalled

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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