Job Description

- Collaborate w/ stakeholders to improve processes & drive value through operations maturity

- Drive strategic quality plan at operational level, defining & implementing strategic initiatives to ensure success deployment of OE practices

- Develop strategic business plans to align resources to meet future needs & drive superior operating results

- Deploy quality plan at operational level in conjunction with the OE group to provide overall quality leadership

- Manage quality & lean six sigma strategy for continuous production consistent w/ industry standards, regulations & requirements

- Develop & maintain process performance measurements, determine process performance baselines, & statistically analyze metrics to identify areas for process improvement

- Collect & provide performance measures, develop reports, & analyze findings to identify areas for process improvement

- Define process improvement programs & measurement & performance programs to monitor & take corrective actions around budget, schedule, scope & quality

- Lead & support process improvement teams across a variety of groups & foster early problem identification, resolution & employee engagement

- Direct, development & implement the organization's management operating system including the training & coaching of all areas- measurement principles, meeting frameworks, visual management, statistical & root cause analysis

- Drive rigorous metrics balance score card to evaluate performance & drive reduction in variability/defects in business processes

- Drive continuous improvem


• Open to College graduates and College undergraduates with relevant work experience

• Six Sigma Yellow Belt certified or Green Belt trained

• Must have knowledge and experiences in applying Lean Six Sigma Principles

• Led VSM (Value Stream Mapping) initiatives

• Participated in assessing requirements for automation projects (for a year)

• Must have at least 3-5 years of Client & Project Management experience

• Has an understanding of RPA Tools (Automation Anywhere, PEGA, mini bots etc).

• Experience in BPO or Telecommunications industry is required

• Must have an experience in the following: o Strong Interpersonal skills o Business Insight o Capacity & Performance Monitoring o Capacity Management o Data Analytics and Interpretation o Operations Management o Risk Management

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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