* Conduct researches on complex cases, validates all cases to be escalated to Backline and contributes to Knowledge Management initiatives.
* As a knowledge champion, s/he will be the focal point for communication, coordination and overall adherence to the SFDC knowledge management program.
-At least 3 years work experience, 6 months of SFDC support experience
-Nice to have certifications
1.Administration Essentials for New Admins-Admin201
2.Advanced Essentials for Experienced Admins-Admin211
3. Platform App Builder
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