Job Description

• Consult via live calls, Microsoft Teams, and email with event owners on website functionality, event registration requirements and other relevant information to ensure a smooth attendee registration experience

• Follow team processes and standard operating procedures

• Create and distribute system-generated attendee communications using templates and customer-provided content (i.e. invitations, event reminders, know before you go, webinar links, waitlists, etc.)

• Works seamlessly with Web Builder to ensure smooth site launch

• Complete website post-launch checklist

• Test communications for misspellings, errors, and registration flow, prior to event owner testing

• Collaborate with event owner on any site changes

• Update standard and custom event reports

• Consult and train event owners on how to use Cvent OnArrival for onsite attendee check-in

• Create and launch post-event attendee surveys and provide survey reporting, as needed

• Manage data integration with other relevant systems (i.e. Crowd Compass, OnArrival, Eloqua, On24, Salesforce, etc.)

• Support all site post-launch activities, including but not limited to; sending additional invitations, modifying / cancelling registration records, updating / adding access to reports, managing hotel rooming lists, sending pre-event reminders and feedback surveys

• Record time supported on events for accurate reporting and billing

• Ensure compliance to relevant Accenture policies and processes

• Interact with Cvent Tech Support and Help Community to troubleshoot issues

• Participate in Accenture’s community of Cvent Technology Super Users to share best practices, training modules, etc.

• Maintain proficiency on Cvent registration functionality through regular training, as required.



Qualifications

• Graduate of Bachelor's Degree • Must have atleast 2 years’ experience in Web Design • Strong Customer service and communications skill • Good to have experience in HTML, Cvent FLEX and Meeting & Events experience is • Amenable to work in Boni, Mandaluyong • Regular shift

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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