OTC Service Delivery Ops Manager
Manila
JOB NO. 2743
Job Description
•Make a decisive contribution to improving operations customer satisfaction ratings by using customer feedback to direct business improvement initiatives.
•Play a key part in driving business transformation / change management programs which enable the successful delivery of key business strategies.
•Work with Global Service Delivery and Account Leadership to align insights initiatives with contractual commitments.
•Engage and lead internal stakeholders, partners, and internal business groups to review current OTC processes and identify opportunity areas to bring insights.
•Play a key part in driving business transformation / change management programs which enable the successful delivery of key business strategies.
•Work with Global Service Delivery and Account Leadership to align insights initiatives with contractual commitments.
•Engage and lead internal stakeholders, partners, and internal business groups to review current OTC processes and identify opportunity areas to bring insights.
Qualifications
•Graduate of Bachelor’s degree
•Must have at least 12 years operations experience in Order to Cash under BPO or Shared Services industry
•Must have at least 5 years of experience in Finance and Accounting Managerial role/position
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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