Job Description

Customer Service Associate Managers are responsible for managing the team’s day to day operations. Tasks may include:

 

 

• Guiding the team in determining the best course of action, and procedures for new assignments



• Analyzing and providing solutions to team challenges



• Creating new solutions for currently-existing challenges, leveraging and, where needed, adapting existing methods and procedures



• Understanding and executing strategic direction



• Providing input to project’s strategic directions, execution and implementation of plans, programs, operational policies



• Ensuring continued growth and profitability of the project


Qualifications

• Bachelor’s degree holder or undergraduates who have completed at least 2 years of college education • At least 3-5 years of BPO experience is needed • Experience in telecommunications billing is an advantage • Experience in voice support for BPO • Experience in handling client escalations, troubleshooting problems and resolving customer issues • Experience in client communications (internal and external clients) • Experience in team management. Must have strong interpersonal skills. • Strong comprehension and problem-solving skills are required • Can easily grasp basic technical concepts Background in project coordination, quality calls, complete phone audits

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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