• Implementing the basic quality and continuous improvement framework for the processes based on Six Sigma
• Design, develop and implement quality framework covering all the services rendered by PMSD team in India
• Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end to end process.
• Conduct regular brainstorming sessions in the team to identify the process gaps and work towards resolution.
• Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives
• Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action
• Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives
• Should continuously learn the process to keep updated about the changes that helps during the audits.
• Establish Monthly reporting for all metrics and publish the dashboard to supervisor and respective managers.
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