Job Description

Overall Purpose:

The person will be responsible for providing answers to customer queries through social media platforms related to Client products and services.


- Understand to support customer inquiries through social media

- Resolve customer inquiries quickly and effectively via social media based on the Scope of work

- Understand Client Products and Services

- Review user reports regarding client products and services

- Make decisions according to the defined Policies and Procedures related to client products and services

- Identify improvement opportunities in work flow and suggest solutions

- Interface effectively with other internal and Client teams

- Respond to customer inquiries through social media platform


• Open to non-bachelor's degree holder

• Must have at least 1 year of relevant working experience in social media account

• Must have work experience or background in responding to customer inquiries through social media, social networking services or chat support

• Must have very good English communication skills (spoken and written)

• Must be open to shifting schedule

• Must be amenable to working in Taguig City (Uptown)

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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