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Content Review Team Lead

Job Location: Manila

Job Number: 2089

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- Job description


Responsible for the daily management of Application Review Operations, SLAs, Quality, TAT, growth of members and smooth delivery of services. Must have an in-depth comprehension of team dynamics, excellent problem solving skills, with a pro-active approach to any foreseen issues.

1. Experience managing a team of at least 10 - 15 FTEs 2. Experience/skills in Content Review (managing of website & social media platform contents) 3. Strong metric management skills as shown by ability to articulate performance drivers, root causes (people, process, system) and create pointed action plans addressing the root causes 4. Change management skills as shown by ability to effectively cascade process changes/updates to the team 5. People management skills and ability to cite examples of effective team engagement activities or approaches. Approach should be specific to retaining agents in a content review environment where work is transactional and repetitive 6. Proficient in MS Office Suite, Google Docs, and the internet 7. Ability to summarize articles into succinct phrases for ease of understanding. 8. Ability to work in a fast-paced deadline driven environment. 9. Degree holder or undergraduate with relevant work experience can be considered

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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