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Service Delivery Ops Team Lead

Job Location: Ilocos

Job Number: 2047


- Job description

Service Delivery Ops Specialist
• Oversee and manage a team of Content Moderators
• Develop and administer team schedules and performance requirements
• Identify opportunities to improve user experience and communicate to delivery lead and Client teams
• Serve as a leader within the team
• Interface effectively with other teams, delivery lead
• Interface effectively with Client team
• Manage the performance of the team and act as the team’s career counsellor.
• Open to working 24*7 shift. Night shift will be 1 month in every quarter.
• College Graduate • 5 - 8 years of experience preferably with 2 years of domain • Team handling experience must. • Client interfacing • Person should have good coaching and feedback skills logical thinking and Analytical frame of mind, Great Language and Communication skills • People Oriented

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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