Care Management Associate/Nurse

You will be responsible in providing support to the clinical team and client team to assist in the promotion of quality member outcomes, to optimize member benefits, and to promote effective use of resources































• Determine customer eligibility by reviewing contractual language and medical documentation, interpret information and make decisions based on facts presented.















• Assess medical appropriateness of claims submitted, and adjust claims as needed.















• Pay all covered claims accurately and timely.















• Execute on all client and provider SLA agreements.















• Attain individual and team quality and productivity targets.















• Manage both new claims and open claims equally and maintains decision turnaround times.















• Understand the client’s operations and corporate compliance, policies and procedures and best practices.















• Stay abreast of ongoing trainings associated with role and business unit objectives.















• Manages incoming or outgoing telephone calls and/or faxes, including triage, opening of cases and data entry into client system















• Determines contract; verifies eligibility and benefits.

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