Job Description

•Update and maintain various systems/tools per standard process documentation

•Execute transactions without minimal direction, enter data and retrieve information from group specific system

•Audit own data entry for accuracy and make required corrections

•Conduct data verification

•Respond to various requests for information, as needed.

•Escalate to supervisor as appropriate

•Become a subject matter expert for complex processes

•Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis

•May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies

•May serve as technical and functional resource or super-user to other team members


•Bachelor's degree holder

•Must have at least 5 years of work experience in Business Excellence under BPO or Shared Services industry

•Excellent Communication Skills

•Lean Six Sigma Yellow Belt Certified

•Must have knowledge and experiences in applying Lean Six Sigma Principles

•Must have hands-on experience in: oClient relationship Development oCost Management oService Quality Management oProblem-Solving & Escalation Management oProject Management

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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