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Workforce Associate

Job Location: Cebu

Job Number: 1672

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- Job description

WORKFORCE ASSOCIATE

•Achieve customer support service levels by managing staffing adherence among multiple LOBs to ensure optimal performance
•Provide continuous interaction with the OPS to maximize service-level metrics with the intent of achieving service level and contractual objectives across LOBs
•Primary responsibilities are focused on customer contact, not transaction processing
•ACT as the real-time monitor for the client Operations team by providing direction, guidelines and performance updates to hit service level goals
•May be utilized to accomplish one of other WF specialization tasks such as (ID mgt, scheduling, short-term forecasting
WORKFORCE ASSOCIATE •Graduate of any Bachelor’s degree •At least 6 months relevant work experience in the BPO industry •Proficient in Microsoft Excel •Basic analytical and math skills •Good written and verbal skills

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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