Job Description

The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team as it continuously shifts from solution architecture to customer advocacy, for our clients to drive adoption and utilization of cloud services. Our goal is to build our Ecosystem relationships with key Cloud technology partners (including Microsoft, Google, Amazon) to provide resale revenue opportunities for our Ecosystem Clients across Market Units.





Primary responsibilities include:



• Help provide resolution of both internal and customer-related technical support cases.

• Proactively stay up to date with all the latest technologies regarding Google and G-Suite products and help disseminate this knowledge to the other support team members.

• Recognize and escalate difficult technical/business issues within the Sales and Customer Support Teams.

• Work with support and/or product development personnel to troubleshoot technical product issues.

• Create Knowledge Base Articles / Technical Notes

• File enhancement requests and work with product management / product marketing to understand requested product enhancements.

• Support global Ecosystem Sales Directors (ESDs) and Ecosystem Sales Enablement (ESEs) on Google Workspace add-on transactions

• Support ESEs on tracking resale orders in North America, Asia Pacific, and Europe.



Qualifications

• Graduate of bachelor’s degree (Preferably IT-related course), Open to college undergraduates with relevant experience. • Must have 1 year of experience in technical support • Good to have the following experience: o Google tools and salesforce.com o Knowledge of Windows operating system architecture and security. • Working Location: Temporary Work from home/Hybrid Set-up to Boni, Mandaluyong • Work Schedule: Flexible Shift, Must be flexible with work hours according to business needs

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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