Primary responsibilities include:
• Help provide resolution of both internal and customer-related technical support cases.
• Proactively stay up to date with all the latest technologies regarding Google and G-Suite products and help disseminate this knowledge to the other support team members.
• Recognize and escalate difficult technical/business issues within the Sales and Customer Support Teams.
• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create Knowledge Base Articles / Technical Notes
• File enhancement requests and work with product management / product marketing to understand requested product enhancements.
• Support global Ecosystem Sales Directors (ESDs) and Ecosystem Sales Enablement (ESEs) on Google Workspace add-on transactions
• Support ESEs on tracking resale orders in North America, Asia Pacific, and Europe.
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