Training and Quality Manager
Manila
JOB NO. 11822
Job Description
• Manages day to day operations ensure audit delivery business operations are done per client requirement
• Ensure quality framework is in place and coordinated across stake holders
• Implement clear overall quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy and align to Project’s contract agreement.
• Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
• Establish quality governance process with clients and operations to ensure effective communication and organization
• Works with client on change management process, tools enhancements, and workflow amendments
• Proactively identifies opportunities and coordinates with different functions – operations, training, workforce, and reporting towards quality improvement
• Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened
• Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
• Bring innovation ideas and help client create work process standardization
• Ensure quality framework is in place and coordinated across stake holders
• Implement clear overall quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy and align to Project’s contract agreement.
• Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
• Establish quality governance process with clients and operations to ensure effective communication and organization
• Works with client on change management process, tools enhancements, and workflow amendments
• Proactively identifies opportunities and coordinates with different functions – operations, training, workforce, and reporting towards quality improvement
• Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened
• Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
• Bring innovation ideas and help client create work process standardization
Qualifications
• Open to College graduate and undergraduate with related work experience
• Must have at least 12 years overall experience in Quality Assurance
• Must have at least 3 to 5 years of experience in Quality Management role
• Must have 3 to 5 years of experience in Financial Services
• Experience in client facing
• Six Sigma certification is an advantage
• Requires analysis and solving of moderately complex problems
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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