Job Description

Overall Purpose:

The Business Excellence and Transformation lead role is aimed to drive process improvements, intelligent operations plans, operational efficiencies, quality improvement, client value and end user experience for a set of accounts in S&P.





Responsibilities:

•Identify process improvement opportunities in line with intelligent operations framework and drive projects to accomplish them

•Align with various stakeholders and leadership, prioritize, create and own account specific plans to drive these initiatives

•Manage insights framework and provide valuable intelligence to stakeholders on how to improve processes, cycle times, accuracy and customer experience

•Identify automation and analytics projects and work with support teams to execute them

•Maintain a strong operational compliance posture in accordance with delivery framework

•Work on structured plans to constantly improve process capability, handle audits, publish and track findings

•Own all cost to serve, automation, agile, six sigma and analytics projects end to end

•Provide constant education and upskilling of delivery staff on concepts of process improvement methodologies, RCAs, Delivery framework, analytics etc.



Qualifications

•Total 15+ years of experience with 6+ years in Business excellence role, currently leading large BPO operations •Six Sigma black belt certified •Knowledge of RPAs, automations, process maturity framework •Project management, change management •Ability to work with multiple priorities, handle several projects, ability to collaborate across the ecosystem, build trust with key stakeholders, be able to provide a consultative approach while having domain expertise on client processes •Proficient in analytical tools, software such as Minitab, MS project, Excel, VBA •Strong communication and presentation skills

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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