Job Description

Ability to lead and drive the CVM specific contextualized marketing engagements and should be able to work independently from onshore/offshore.

• Proven experience of leading CVM engagements and define CVM strategies such as Cross Sell/Upsell/Retention etc. and ability to drive change with senior stakeholders.

• Ability to drive client discussions and translate value of CVM efforts into quantifiable business outcomes.

• Ability to create business cases to derive potential value from the CVM initiatives for the clients.

• Ability to design Marketing operating models, processes for large scale CVM transformation programs.

• Relevant Industry experience in Telecom or Banking industry is a must. Other industry exposure is a plus.

• Experience in managing a team and working to senior management levels within existing organization / client organizations

• Project management skills- Team management, performance management, cost and time management etc.

• Ability to bring in innovative solutions as per client context


• With Overall experience of at least 15 years • 10-12 years relevant experience in Customer value management (customer lifecycle management) and defining campaign strategies to drive CVM engagements for Telecom or Banking Industries. • Demonstrate account management skills where the candidate should have led a team. • Strong understanding of Marketing processes, operating model • Proven experience of client negotiation skills and driving CVM engagements • Experience in multi-disciplinary design involving channels, people, process, policy, compliance/controls, and technology

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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