Job Description

•Report status to onshore verification team, implementation Managers and sales field

•Work with offshore management to create and maintain work plans

•Encourage and implement continuous improvement measures on day-to-day basis within area of responsibility

•Provide coaching, mentoring, and performance feedback to team members

•Identify and track issues, risks, and action item, provides status to affected stakeholders, and facilitates resolution

•Work with clients on ad-hoc requests

•Facilitate program status review session

•Assist in delivering end user training


•Bachelor’s degree graduate of any course •Must have 13-14 years overall work experience •At least 4 years senior managerial experience in a BPO or similar industry •Preferably with managerial experience in a healthcare account and in a back office setting •Must handled at least 500 FTEs •Display exemplary analytical, organizational, and problem-solving capabilities •Maintain excellent relations with the client, team, and internal contacts •Strong leadership skills •Extensive working knowledge in workforce management and quality assurance

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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