Job Description

Experience managing multiple and large teams
     Previous work experience in managing an IT service
     Required skills
     IT Service Management
     8 years of relevant work experience required
     Nice to Have
     Ability to contribute to a high performing motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realize value
     Ability to contribute to the creation of an environment that motivates individuals to work collaboratively as a team
     Coaching skills
     Ability to work creatively and analytically in a problem solving environment
     Desire to work in an information systems environment
     Excellent oral and written communication skills
     Advanced conflict management skills
     Excellent time management skills
     Excellent project management skills
     Advanced leadership skills
     Advanced performance management skills including feedback techniques
     Good program management skills including the ability to handle multiple projects


Manage overall relationship with client management and project team members
     Plan and discuss any future service requirements of the engagement
     Serve as the escalation point for critical operational issues and business decisions
     Monitor the monthly financial performance and growth plans of the engagement against the forecasted performance
     Manage to Contract Operational and Financial Commitments
     Participate in solution design processes
     Ensure program engagement deliverables are meeting defined business requirements
     Prioritize multiple projects to ensure resources are properly allocated to achieve business objectives
     Accountability for on an engagement level employees performance evaluations salary administration and promotions
     Provide a long term perspective of the program engagement based on the growth plans and the projected projects on which personnel will be staffed
     Leverage capabilities in other parts of Accenture
     Ensure proper governance practices are in place

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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