Job Description

• Assists users through Phone, Chat, Email or tickets raised via Portal following proper Incident Management processes and procedures. • Log, validate and diagnose user issues, on the full range of products and applications used. • Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group. • Escalation and management of interactions to agreed service levels. • Being responsive to clients whilst following the principles and procedures of the quality management system. • Demonstrate excellent customer service in all user interactions. • Contribute to continuous improvement of the service. • Meet Balance Scorecard targets set in the project/s assigned.
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Qualifications

• Graduate of any Bachelor’s Degree Course. Open for undergraduate completed at least 2 years with 2 years relevant work experience • Basic knowledge of computer systems and highly trainable • Excellent English communication skills and passion for Customer Service

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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