Job Description

* Demonstrate technical and functional abilities and knowledge in the area of specialization, processes and procedures
     * Responsible for 1st level operational support, general administration, and advanced troubleshooting
     * Prompt, consistent and reliable execution on all set standard operating procedures and processes
     * Challenge established processes & procedures and drive continuous improvement initiatives to address production, operational issues through improved solutions, tools, or process improvements
     * Responsible for successful execution of every system backup and protection of every record of data
     * Assist with SOPs, KE, KBA documentation
     * MIMP participation - Initial Major Incident & Incident response team

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Qualifications

a. Degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field
     b. Minimum of 3 years IT related experience
     c. Minimum of 2 years experience in implementing, monitoring and maintaining critical MS Windows 2003 - 2008 Systems on Hewlett Packard, IBM and Dell hardware
     d. Experience in Windows services and applications including Active Directory, DNS, DHCP, IIS Cluster administration and remote management tools
     e. Familiarity with backup and recovery procedure, preferably experienced in Symantec Backup
     f. Experience in scripting with Windows shell scripts. Knowledge in Citrix is a PLUS.
     g. Ability to work closely and communicate effectively with product development teams, vendors, implementation and support groups
     h. Excellent communication and interpersonal skills
     i. Willing to work on nightshift and provide weekend support

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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