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Service Delivery Manager

Job Location: Manila

Job Number: 10745

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- Job description

• Be primary point of contact for all the stakeholders (Internal/External) for specific client service delivery.
     • Be the primary client liaison for all technical requests, projects, and strategic initiatives.
     • Be responsible for services reviews (Monthly/weekly/Quarterly) with client and Avanade leadership
     • Be Responsible for reporting on assigned client accounts, as well as routine contact with appropriate IT personnel within the client organization.
     • Be responsible for Client deliverables, and delivery Service Level Agreements.
     • Manage Client specific processes and communication internally with Operations team
     • Manage Cost and account financials
    
- Relationship Management. Proven ability to establish, maintain and manage strong working relationships with staff, partners, suppliers and senior customer personnel
     - Team Management. Experience in leading managed services teams in the delivery of Infrastructure and or Application Managed Services
     - Contract and Financial Management. Experience of managing the delivery of IT services against a contract and budget, including forecasting
     - Communication. Demonstrates a structured and considered approach to written and oral communication
     - Negotiation. Willing and able to articulate a reasoned argument on potentially complex issues.
     - Experience in Service Management best practices and techniques
     - Experience managing service partners and subcontractors
     - Experience with Global Delivery structure is preferred.
     - Experience in managing financial, quality, risk, and knowledge management
     - Experience working in a customer facing Service Delivery role with a high level of accountability.
     - Experience in Service Level Reviews, Reporting and Management.
     - Ability to manage multiple tasks or clients and projects in a fast-moving environment
     - Presentation skills, high degree of comfort with both large and small audiences
    

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