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Service Delivery Manager

Job Location: Manila

Job Number: 10745


- Job description

• Be primary point of contact for all the stakeholders (Internal/External) for specific client service delivery.
     • Be the primary client liaison for all technical requests, projects, and strategic initiatives.
     • Be responsible for services reviews (Monthly/weekly/Quarterly) with client and Avanade leadership
     • Be Responsible for reporting on assigned client accounts, as well as routine contact with appropriate IT personnel within the client organization.
     • Be responsible for Client deliverables, and delivery Service Level Agreements.
     • Manage Client specific processes and communication internally with Operations team
     • Manage Cost and account financials
- Relationship Management. Proven ability to establish, maintain and manage strong working relationships with staff, partners, suppliers and senior customer personnel
     - Team Management. Experience in leading managed services teams in the delivery of Infrastructure and or Application Managed Services
     - Contract and Financial Management. Experience of managing the delivery of IT services against a contract and budget, including forecasting
     - Communication. Demonstrates a structured and considered approach to written and oral communication
     - Negotiation. Willing and able to articulate a reasoned argument on potentially complex issues.
     - Experience in Service Management best practices and techniques
     - Experience managing service partners and subcontractors
     - Experience with Global Delivery structure is preferred.
     - Experience in managing financial, quality, risk, and knowledge management
     - Experience working in a customer facing Service Delivery role with a high level of accountability.
     - Experience in Service Level Reviews, Reporting and Management.
     - Ability to manage multiple tasks or clients and projects in a fast-moving environment
     - Presentation skills, high degree of comfort with both large and small audiences

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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