• Execute a governance framework across the program to drive the achievement.
• Track the portfolio of projects and functions.
• Design appropriate management reports/scorecards that articulate results.
• Drive and implement continuous improvement and optimization programs for operational processes.
• Oversee and support approach to risk and issue
• Ensure succession plans are in place for each key role in the organization.
• Manage and drive recruiting, staffing, capability, people engagement, cost-to-serve, utilization and chargeability.
• Drive organization wide programs and initiatives.
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