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Education

Reinvent the experience for students, alumni and employees.

What’s changing

Educational institutions face increasing pressure to demonstrate their value, not only by preparing students for success but also by improving their accessibility and affordability.

This entails modernizing their entire approach to student, family, employee and alumni experience. By developing a strong digital core, encompassing data, infrastructure and applications, they can improve both front-office and back-office processes and experiences.

5 ways education is changing

Learning goes life-long and online

Interest in lifelong learning is growing, adding to the online learning boom. That has many institutions moving their online learning curricula in-house. This shift enables institutions to tailor educational content more closely to their students’ specific needs and goals. It also positions institutions to rapidly adapt to changes in educational demand and technology.

Multi-modal learning and 360 student experience

Students increasingly expect educational systems to accommodate vast differences in learning style. Institutions must understand the needs and expectations of their students, staffs and communities to improve the education experience and provide the highest value.

Technology is modernizing

Like other organizations, educational institutions must continuously modernize their technology across their infrastructure, data and applications to better support their stakeholders. They must trade cumbersome and disjointed legacy applications and processes for more streamlined, cloud-based platforms that provide efficiency, visibility, security and flexibility.

AI Curiosity

Institutions know they must embrace the changes artificial intelligence is bringing to campus. They must adapt to both the positives of making learning more personalized and efficient and the negatives of reduced human interactions, privacy issues and potential biases.

Security and identity risks

Data breaches can lead to identity theft, privacy violations and reputational damage. Educational institutions handle valuable research data that may be targeted by hackers. Implementing robust security measures, data encryption, access controls and regular audits can safeguard information and protect the integrity of educational institutions.

What you can do

To meet the shifting demands of students and faculty, institutions must assess current business and offering models and create strategies to adapt to learning trends. Redesign the entire student experience to focus on the moments that matter to each one – from recruitment to graduation and beyond.

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Data and analytics can help educational systems better understand their communities’ unique needs. They can also reveal potential efficiencies in areas like human resources and finance.

Conduct routine security assessments and institute identity and access management to simplify student sign-ons, keep their personal data secure, and help institutions tailor their learning content.

Use modern technology platforms and ways of working to fulfill your institution’s mission. Start by assessing current technology platforms (ERP, CRM, SIS) and business processes to find the right ones to transition to.

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Our leaders

Samantha Fisher

Managing Director – Health & Public Service, Education

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Jessica Roy

Managing Director – Public Service, Education, North America

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James Surgeon

Senior Manager – Strategy & Consulting, Education, UKI

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Grace Yip

Managing Director – Senior Client Account Lead, Health & Public Services, Southeast Asia

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