Property & casualty
Get closer to your insurance customers and help protect their interests—not just their assets.
What’s going on
It’s becoming increasingly important for property and casualty (P&C) insurers to invest in digital transformation strategies, streamline business processes and enable new business and operating models. Catastrophic losses linked to climate change are threatening profitability just as new digital competitors siphon traditional insurance revenue streams. P&C insurers need to fundamentally rethink how they relate to customers, move away from indemnification and toward continuous risk mitigation and management.
How property & casualty is changing
What you can do
Continued, sustained cost pressures may not yield the long-term changes insurance carriers need. AI-powered solutions and advanced data analytics can help insurers achieve process efficiency at scale and fuel the future.
As AI and Gen AI mature, insurers can leverage these technologies to improve customer relationships through enhanced interactions, while realizing gains in both process efficiency and decision effectiveness.
Whether in personal or commercial lines, insurance products and services have to put people first. Carriers need to understand the ways in which customers feel protected or are seeking protection.
Our leaders
Khalid Lahraoui
Senior Managing Director – Insurance Lead, Global and EMEA
Kenneth Saldanha
Senior Managing Director – Insurance Lead, Americas
Naoyuki Shibata
Senior Managing Director – Insurance Lead, Asia Pacific