Intelligent Banking Operations | Accenture

The impact of change

We help you transform your banking operations from reactive to proactive by moving to a digitally enabled operating model that helps you to:

Ensure business sustainability

Standardized, agile, global banking operations that free valuable resources to focus on more value-added activities
Cut operating costs by up to 40%
Decrease time to approve mortgages by up to 80%
Cut time to open accounts by up to 70%
Improve customer acquisition by up to 40%

Deliver resilient and high-quality services

Achieve 99.5%+ loan compliance in retail lending
Mitigate operational and boundaries risk
Increase compliance quality standards

Accelerate ingenuity

Scale vision by combining intelligent technologies and banking talent with next-generation skills
Improve decision-making by using the right resource at the right time
Improve customer experience and satisfaction by moving to a fully streamlined, digital operating model

Optimize workforce

Focus on developing employees to support new ways of working and innovative thinking

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Services that power change

We help you transform your retail and commercial banking services using SynOps, our collaborative human-machine operating engine that leverages an extensive collection of tools, technology, and experts.

Credit Services

We improve the customer experience and reduce the time to approve credit costs across:

Origination
Post sales
Collaterals
Unlikely to Pay / Non-Performing Loans

Payments Services

We cut operating costs, mitigate risk of fraud and provide better customer experience across:

Domestic and foreign payments
Credit and debit cards
Other payments (checks, direct debit, etc.)
Collections

Core Banking Services

We improve time to onboard and invigorate the customer experience—ensuring data accuracy and compliance in the following areas:

Master data
Bank account management
Successions and garnishments
Cash and ATM management

Compliance Services

We help achieve compliance and manage risk by addressing legacy issues, keeping pace with and navigating regulatory and operational pressures. Focusing on:

Contract lifecycle management
LIBOR transition management
Know Your Customer (KYC)
Anti-Money Laundering (AML)

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What we think

Fast-track to future-ready

Fast-track to future-ready

Applying tech-driven operational intelligence across an organization leads to greater profitability and efficiency.

Purpose-driven banking: Win customer trust

Purpose-driven banking: Win customer trust

By building strong relationships and assisting customers in increasing their wealth, banks benefit from improved retention and revenue growth.

Top commercial banking trends in 2020

Commercial Banking

Top commercial banking trends in 2020

We’ve identified six trends we believe will guide commercial banks through the first year of this new decade.

Finance and Risk

From pressure comes clarity

COVID-19: How banks can manage the business impact

Navigating the impact on commercial banking

COVID-19: Implications and next steps for lenders

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Case studies

Reinventing banking operations to trigger growth

Reinventing banking operations to trigger growth

Automation, analytics and top talent help cut operating costs by 20-30%— freeing up resources to reinvest.

Global Bank bets on knowing its customers

Global Bank bets on knowing its customers

A global bank transforms its Know Your Customer (KYC) compliance operations to avoid penalties.

US bank steps up Anti-Money Laundering controls

US bank steps up Anti-Money Laundering controls

A US bank set up a secondary line of defense against financial crimes—fortifying its compliance are.

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Recognizing the power of change

Top industry analysts believe Accenture’s innovation-led approach will help banks reimagine the role of banking operations.

Everest Group

Leader in Financial Crime and Compliance Operations Services PEAK Matrix

EVEREST GROUP

Accenture again recognized as a leader in Mortgage BPO

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Leaders of change

Connect with us

Read our blog

How organizations are reinventing their business with Intelligent Operations.

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Explore careers

We're looking for innovators to deliver continuous, rapid-fire innovation and new business capabilities at Accenture Operations.

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