New technologies and ways of working help banks transform their operations, offering human-like digital experiences while improving cost & compliance.
Despite years of digital investment, many banks’ operating models are still complex, inflexible and as costly as ever.
However, the emergence of cloud-based artificial intelligence / machine learning engines that are beginning to surpass human capabilities is enabling a new era for banking operations. When combined with classic Six Sigma rigor and data-driven design thinking, and capitalizing on strategic managed-services relationships, these engines can help banks achieve compressed transformation. This will enable them to deliver more personalized and relevant customer and employee experiences while dramatically improving cost and compliance. Changes of this magnitude often disconnect revenue growth from expense, increasing margins and expanding the art of the possible in banking.
We help banks transform their banking operations from reactive to proactive by moving to digitally-enabled operations:
Our Reimagine Banking Operations helps banks move past the challenges and realize the full value of digital banking. It’s how they can flex fast to respond to volatility and lay the foundation for a more sustainable, resilient business. We use SynOps, a unique human + machine platform, to combine intelligent technologies, data, analytics, talent and cloud with proprietary tools and assets to transform operations. Reimagine Banking Operations is how banks can stay a step ahead of change and deliver sustainable growth.
We leverage an extensive collection of tools, technology, and experts to transform the following processes:
Increase accuracy, speed to approval and customer satisfaction, while reducing credit and operating costs and minimizing risk.
Improve convenience, accuracy, safety and speed without increasing costs.
Support growth and control costs by transforming operations without changing legacy systems.
Maximize day-one readiness, decrease average handling time and reduce rework. Read more.
Improve the speed and convenience of personalized experiences and offerings.
Improve cash utilization, make better cash-related decisions, and optimize liquidity.
Safeguard financial health by transforming principal accounting processes to optimize business performance and make better decisions. Read more.
Deliver hyper-relevant contact center experiences to customers, anytime and anywhere.
Enable top-line growth by getting the basics right: deliver sustainable savings, reduce risk and support business growth. Read more.
Maximize workforce performance while transforming HR to deliver new levels of business value. Read more.
This Australian bank managed capacity constraints, workflow challenges to better serve customers.
Banks can increase the bottom line, free up their people to do more interesting work.
To transform their operations, banks need to start with a roadmap, enable AI, and unite business and technology. The benefits may be astonishing.
Traditional cost cutting won’t deliver savings on the scale banks require. What’s needed is nothing short of an operational revolution.
Banks managing operational, financial, regulatory and compliance risks must navigate the tension between controls and growth.
As the new year kicks off, we highlight the 10 issues we think will be most influential in shaping the exciting new future of banking.
Operations that are digital, data-driven and intelligent give banks more resilience and, on average, 27% higher valuations.
Top industry analysts believe Accenture’s innovation-led approach will help banks reimagine the role of banking operations.
Everest Group
Everest Group
EVEREST GROUP
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Managing Director – Accenture Operations, Global Banking Operations Business Lead
Managing Director – Accenture Operations, Global Banking Operations Offering Lead
