Solutions.AI for Processing

Process automation solutions that elevate the workforce with AI to transform businesses processes, fast.

5G Network Pilot in Brazil

Stellantis, TIM and Accenture Collaborate

Boost productivity by up to 10X with AI-powered processing

Forty percent of companies report talent shortages that impact their ability to adapt and innovate. At the same time, global crises have exponentially increased paperwork volume and complexity. With businesses under pressure to significantly reduce costs and increase output, a strong case can be made for enhancing the workforce with AI.

Solutions.AI for Processing uses AI process automation to transform the human workforce. Far beyond the efficiency gains of robotic process automation (RPA), this AI processing solution is industry-tailored and built to assist with repetitive, labor-intensive tasks so humans can be skilled to take on more strategic work.

Whether enabling a telecommunications company to facilitate more quality human interactions, a bank to drastically improve compliance and auditability, or a government agency to handle spikes in claims, AI-powered processing is critical for any organization looking to grow profitably and quickly.

Solutions.AI for Processing Explained

Solutions.AI for processing at a glance

A brief demo of our Processing solution.

AI 101: What is Intelligent Automation?

"By applying a range of AI technologies, we have built a solution that has drastically reduced the waiting time for customers. We're thrilled to be able to exceed the expectations of our customers while at the same time operating smarter and more efficiently."

– VIBEKE SILJAN KROHN, SCOO, Nordea Life & Pensions, Norway.

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IDEAS for a radically human future
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What we deliver

We create a human + machine workforce to help eliminate the trade-offs between speed, quality and cost.

Operational excellence

AI processing eliminates unnecessary capex spend, reduces processing times and increases the accuracy of problem identification and resolution – all in service of accelerating and scaling business value.

Scalable workforce productivity

With AI process automation, workforces can process 5X larger volumes and scale up as new business needs arise to help quickly act on new opportunities.

Augmented employee experience

Employees are elevated to “AI trainers” who supervise the AI systems that handle common inquiries and flag nuanced cases for human intervention.

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Our solutions are pre-built for multiple industries including: Health, Insurance, Public Service, Banking, Software + Platforms, and Utilities.

The AI impact

We accelerate value capture for our clients by offloading labor-intensive, error-prone, and repetitive work to an AI-powered workforce.


up to 10x increase in speed and productivity


reduction in processing costs


accuracy improvement

"Organizations that reimagine the relationship between humans and AI—rather than simply replace people with machines—can improve operations by 10x, not just 10%."

— CYRILLE BATALLER, Solutions.AI for Processing Lead

Client spotlight

Unearthing the past with artificial intelligence

Accenture teamed up with the Arolsen Archives, which is dedicated to identifying and remembering the countless victims who perished during the Holocaust, to implement an AI solution that reduces the 15-minute process of extracting and uploading documents to 20 seconds. With more than 950 Accenture volunteers participating across more than 70 cities and six continents, we’re truly committed to the idea that every name counts.

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At a glance

Solutions.AI for Processing
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Our capabilities

Our AI processing solution can be applied across four areas in 14+ languages and is supported by IP including 23 patents and 16 pending patents.

Process discovery

Identify opportunities to simplify, standardize, and automate as-is business processes through data-driven discovery.

Robotic process automation

Employ AI bots to automate business processes, tackling highly repetitive tasks quickly and accurately.

Document automation

Process structured, semi-structured, and unstructured documents for fast and accurate data extraction and routing.

Image automation

Provide real-time alerts and insights through accurate analysis of satellite, aerial or other imagery, and video content.

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What we think

Intelligent Automation powers a virtual workforce

With the rise of AI-powered automation, enterprises have the opportunity to reap the benefits of a virtual workforce.

Intelligent Automation at Scale

A comprehensive guide to intelligent automation

The Virtual Workforce: Why build when you can rent

Today's businesses can benefit from renting a virtual workforce that is easy to access, simple to scale and inexpensive to maintain.

Responsible AI: From principles to practice

To create trust in AI, organizations must move beyond defining Responsible AI principles and put those principles into practice.

The AI opportunity

Accenture defines AI maturity and recommends 5 ways to advance and accelerate AI business transformation.

Our ecosystem partners

We seamlessly integrate with a variety of ecosystem partners and platforms to enable greater flexibility and speed to results.

Our leaders

Join us

The next AI revolution will be built by people like you. Pursue your passion and change the future of business using all things AI, analytics and automation.


Frequently asked questions

AI process automation uses intelligent technologies – like artificial intelligence (AI), machine learning (ML) and robotic process automation (RPA) – to streamline and simplify critical business processes. It drives productivity, increases accuracy and reduces costs through the automation of repetitive, labor-intensive tasks, so human jobs can be elevated, specialized and reimagined for more strategic impact. AI can also learn from past mistakes and get better with time, which means far fewer errors and far greater efficiencies. ​

The applications of AI process automation span across nearly all industry- and function-specific use cases. AI process automation can be scaled across any organization and can handle high processing volumes, no matter how fast the business is growing. So whether you’re a bank using document automation to speed up the loan review / approval process, a hospital using image automation to process medical scans, or a telecommunications company using process automation to facilitate more quality human interactions, AI-powered processing can streamline and scale decision-making across any organization. ​

AI process automation might replace jobs that consist of manual, monotonous tasks but it will likely serve to enhance existing jobs and create entirely new ones. For example, with AI process automation, manual, time-consuming tasks (like data entry) that used to take hours can now take just a few minutes to complete. This frees up the human workforce so they can build their skills and move toward more strategic, complex and rewarding projects.

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