Cable companies have tested and refined content/media service packaging over the years, but have not been able to stem pay-TV subscriber churn. In addition, while innovative partnerships have been pursued to increase user acquisition, they have not pivoted the organization to expand how they monetize owned or licensed content services.
Instead, players should look to focus technological innovation on aggregating disparate content services into one differentiated user experience, expanding consumer reach by offering turnkey in-home devices for subscribers. In addition, explore agreements with key content service providers to seamlessly integrate their services into your solution, enabling data-driven personalization and reduced multi-service friction for users.
In a recent Accenture streaming survey, we learned that U.S. consumers find only about 33 percent of content presented to them relevant, and 65 percent of consumers are frustrated with navigating between multiple services.