Job Description

Would you like to combine your knowledge of Customer Experience with your interest in technology to advise customers on the best-of-breed Customer Platforms to help them thrive and grow in a digitally-driven marketplace? Are you passionate about new technologies and do you like to work in the intersection of business and technology to combine your functional know-how to achieve our client’s goals? Then we are looking for you!

Your Job

As a Manager in the Customer Experience (CX) Platform Advisory Practice, you support clients in various industries to improve customer experience by implementing or enhancing customer platforms. In your role, you lead cross-functional teams in developing and implementing project deliverables. In this way, you will help clients to achieve their business goals whilst supporting their growth. You will work together with your Accenture colleagues to identify their challenges and collaborate to develop solutions that not only solve these challenges but also deliver business value. Your day-to-day job consists of:

  • Help our client’s CIO/CDO’s deliver value in their end-to-end transformation programs by translating their digital strategic roadmap into a technology solutions roadmap and selecting the best fit Customer Experience Platform for them; 

  • Combining your business background in one of the Customer Experience domains (e.g. CRM, Customer Service, Digital Marketing, or Experience Management) with seasoned project/ program management skills to deliver complex programs in these areas;

  • Use your domain knowledge to lead design discussions/workshops, co-ordinate and execute project deliverables through a transformation lifecycle; defining, analyze, and mapping business processes, organizational elements, and related applications together with our platform partners in order to provide the best solution for the client;

  • Designing and developing a point of view around the latest technology in the world of Customer Experience, CRM and Customer Service for our clients, including connected solutions (niche platforms accelerating or enhancing an omnichannel platform) such as  Medallia, Qualtrics, SiteCore and other connected CX solutions;

  • Contribute to business development and new value propositions for clients, including working with other Accenture teams in identifying opportunities to grow a successful practice;

  • Build a team of more junior practice colleagues around one of the Customer Experience domains, by helping them gain deep knowledge of processes and Connected Solutions

Your team
Accenture Technology leverages design thinking, industry insights and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.

Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies – including state-of-the-art Security solutions to transform their businesses.


Your background

  • A minimum of 6 years of experience in e2e Customer Experience processes and implementing IT Solutions including good conceptual and analytical skills to manage the integration or related domains with an understanding of integration dependencies

  • Proven consulting experience in C-suite engagement and relationship-building at different organizational levels

  • Expert knowledge in one of the Customer Experience domains; e.g. CRM, Customer Service, Digital Marketing, or Experience Management

  • Track record of multiple Customer platform implementations and willingness to learn deployment of other emerging Customer platform solutions e.g.: Medallia, Qualtrics, SiteCore

  • An entrepreneurial and commercial mindset with demonstrable experience of making a commercial impact for your organization by creating new value-added services/offerings for our clients

  • Analytical thinker and pro-active do-er contributing with ideas and attitude to build the best CX Platforms Solutions practice in the Netherlands 

  • Demonstrated ability to lead teams of people from multiple involved parties; the client counterparts, the platform vendor, and Accenture Colleagues from a different team

Our offer
Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation.  Besides the work we do for our clients, we’re proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So, you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

  • A flexible transport arrangement that suits your personal situation (electric car or bicycle, flexible budget including NS business card)

  • An expense allowance

  • Discount on Accenture shares

  • The possibility to work 4 x 9 hours a week

  • Add other job-specific benefits if possible

Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.

Questions? Connect with Sjaariefa Dijker, Email:

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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