Job Description

Your job

As a Customer Service Officer, you provide functional and/or technical support for resolution of customer incidents, issues, requests and queries. Work together with other support teams or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all tickets. Primary responsibilities are focused on customer contact, not transaction processing. 


We are growing a multilingual team in our Accenture office in Heerlen to service clients located all over Europe. This provides you the opportunity to learn from the international teams and further build the team in Heerlen.


This team will be working in two standard shifts: 7:30-16:00 and 9:00-18:00.


You will also be working on-call (24/7 support) for some clients. This is on rotation base with the team and is paid on top of your normal salary.

 

Your team

Accenture Technology leverages design thinking, industry insights and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.


Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies including state of the art Security solutions - to transform their businesses.


At the Accenture Innovation Center for Smart Services in Heerlen, we bring the latest technologies to our global clients to become leading in their industry. In our office, we have the right mix of subject experts and innovative graduates to provide creative, smart and industry-changing solutions. From Blockchain to Robotics Process Automation and Project Management Officer to Cloud Services. We do not only want to impact our clients but also the people around us and the region we work and live in, for example via the local initiatives of our Corporate Citizenship Program. With the right personal coaching and the local and international projects, we offer you to be at your best and shape your career.



Qualifications

Your background

  • MBO 4 or Associates degree

  • Fluent in Dutch and English and French

  • Problem solver, communicative and to join an new and growing team

Note that experience in customer service is preferred but not a must. If you do not have the experience but do have the right drive, we will provide the right training for this job.


Our offer

Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation.  Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So, you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.


Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

·       A flexible transport arrangement that suits your personal situation (flexible budget including NS business card)

·       An expense allowances

·       Discount on Accenture shares

·       The possibility to work 4 x 9 hours a week

 

Interested?  

Are your ready to join Accenture as a Customer Service Officer? Apply now and change the world around you.


Questions? Connect with Mieke Ronda, mieke.ronda@accenture.com

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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