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Internship Master Thesis Accenture Digital Talent Factory INTERACTIVE / Digital Customer Service, Dynamic Pricing

Job Location: Amsterdam

Regional Description: Netherlands

Job Number: 00577737

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- Job description

Internship Master Thesis Accenture Digital Talent Factory

INTERACTIVE | Digital Customer Service, Dynamic Pricing

 

Disrupt the way the world works by using your skills to transform Accenture clients in the digital businesses of tomorrow. Unleash your talent and bring business closer to the people they serve via cutting edge digital solutions develop by you. Leave your digital mark on the world.

 

Your impact

 

Are you looking for an internship in which you play an active role in formulating a clear vision on the latest digital developments? Do you want to do your graduate thesis research on a subject directly relevant to the clients of Accenture? Accenture offers a full-time graduate research internship for at least five months at our office in Amsterdam. If you already have a research questions or area in mind please don’t hesitate to share that with us!

 

What will you be doing? A graduate research thesis where you formulate your own research question or will be doing a research thesis in one of the following areas:

 

Digital Customer Service

During the past years, companies made big investments to digitalize their customer service. The adoption of new technologies brings possibilities for companies to improve customer service and customer loyalty by reduced costs.

 

Within Accenture Digital we are interested in research in one of the following fields:

- Artificial Intelligence (AI) powered Customer Service

- How technologies like Virtual Reality (VR) and Augmented Reality (AR) can be applied for Customer Service

- The role of mobile devices in omnichannel service

- The revival of asynchronous messaging for Customer Service

- “Voice” as the future of service (Amazon Alexa, Google Home, Apple Homepod, Apple Siri)

 

Dynamic Pricing

The dawn of hyper elastic/dynamic pricing has arrived. According to Moore's law processing power doubles every 2 years. Assuming that this applies to a broader range of electronic devices (including displays, sensors and raw processing power) the hardware cost to trace, trade, segment and adapt pricing based on socio-demographic criteria will become close to 0. This leads to a market where the purchasing power of consumers becomes transparent. Organizations are able to adopt prices of products and services based on this information.

 

You could research the effects of this development on:

- Society

- Politics

- Economy

- Organizations

- Consumer behavior

 

Place in the organization

 

Digital Talent Factory consists of a group of top talents with an ambition for Digital, who will support the Accenture Digital team in various ways. It is our goal to give you a memorable and valuable placement - where you work with Accenture Consultants and with your fellow trainees. Part of the program is the link to a personal consultant/buddy. With him/her you can discuss your work, set up your personal development plan and shape your future career path.

 

Accenture Digital believes every business is a digital business. We use the power of digital to redefine how business serve connected customers, and operate connected enterprises. With complete, integrated digital business and technology services including digital marketing, analytics, and mobility, Accenture Digital delivers game-changing solutions in the real and virtual world.

Your background


• You are nearing completion of your studies at university and are searching for work experience within your field of interest with future growth possibilities.
• You have demonstrable affinity and/or experience with trends and development in the fields of digital technologies and digital business.
• You are a team player with excellent communication skills; you are professional and precise. 
• You speak fluent English and Dutch; both spoken and written.
• You work independently and have a hands-on mentality; you are creative and take responsibility.


What can we offer you?


You will get intensive guidance from professionals in a dynamic, fun and comfortable working environment. You will get a personal supervisor (experienced consultant to discuss and share ideas on you work as well as your career goals) and a buddy. You will gain working experience within a large international consultancy firm, and gain experience by active participation within the Accenture Digital team. Together with all the Digital interns, supervisors and buddies, you are part of the Digital Talent Factory community with monthly feedback sessions, activities and trainings. Finally, you will also receive an internship compensation (€) and a laptop.


Additional information

• Period:    minimum of 5 months
• Hours per week:    40
• Location:     Amsterdam: Flexible workplace (work among our colleagues)
• Startdate:     Flexible


Are you interested?


Are your ready to join Accenture as Digital Talent Factory graduation intern and change the world around you? Apply online or send your resume and cover letter to Vera Lehman via stages@accenture.com  Please mention in your cover letter for what research subject you apply. For questions about this position feel free to call (020) 5723230

 

About us


Accenture solves the toughest technological challenges through standout strategy, consulting, digital, technology and operations. Working with over three-quarters of the Fortune Global 500, we drive innovation and shape world around us. With expertise in more than 40 industries and all business functions, we deliver ground-breaking outcomes for a new digital world.


Do you want to know more about a career at Accenture? Visit our website www.Accenture.nl/carriere or follow us at www.Facebook.com/accenturenl
Accenture is a global professional services company with a full range of services and solutions in the areas of strategy, consulting, digital, technology and operations. With unparalleled experience and specialized skills in more than 40 market sectors and all business functions, Accenture operates at the intersection of business and technology. These activities are supported by the largest global delivery network. The extensive range of Accenture enables customers to continuously improve their performance and create sustainable value for shareholders. With more than 373,000 people who support customers in over 120 countries, Accenture is the driver of innovations that are needed to know how the world works and lives to improve. Visit us at www.accenture.nl


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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