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Trust & Safety Team Lead (Vietnamese)

Kuala Lumpur Job No. r00210777 Temporary - On-Site
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Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Responsibilities

  • Oversee and manage a multinational team analyzing web data for a prestigious international company;
  • Identify improvement opportunities in work-flow, team structure, user experience, and suggest solutions;
  • Manage ad-hoc operational projects and process improvement initiatives as per client requirements;
  • Interface effectively with other teams, delivery lead and client teams;
  • Manage the performance of the team and act as the team’s career counselor;
  • Forecast team output and support scheduling of agents.

Qualifications

Basic Qualifications:

  • Bachelor’s Degree
  • 2-4 years of work experience & university education;
  • Team leadership experience and proven track record of success in previous work;
  • Fluency in English
  • Good knowledge of other foreign language(s) will be an asset;
  • Good knowledge of Microsoft Office;
  • Willing to work on shift
  • Strong verbal and written communication skills in Vietnamese.

#LI-MA

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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