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Ms Dynamics 365 CRM Technical Lead
Kuala Lumpur
Job No. r00091931
Full-time
Job Description
Microsoft Dynamics Technical Developer
“The future workforce is an equal one – we are setting the goal to achieve a gender balanced workforce by 2025. Find out more here.” https://www.accenture.com/my-en/about/inclusion-diversity/gender-equality.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Accenture Technology combines business and industry insights with innovative technology services to transform your business. Join one of the world’s largest independent providers of technology services to grow your expertise and help clients worldwide to innovate at scale and transform their businesses. Help change how the world works and lives through technology innovation.
Job Description
As a Microsoft Dynamics Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product expert that is also responsible for providing support in CRM issue escalation and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.
Responsibilities:
· Assist across all phases of project (e.g. Plan, Analyze, Design, Build, and Test)
· Leverage technical knowledge to design and implement Microsoft Dynamics solutions
· Research customer issues that may be non-standard in order to offer solutions
· Support design of conceptual architecture and technical solutions
· Ensure project quality meets standards through KPI identification and testing plan
· Support continuous improvement efforts to proactively identify potential challenges to customer success and business productivity
· Travel as needed
Qualifications
Qualifications:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation
Your Technical Skills Include:
· Understanding of common industry standard business practices supported by Microsoft Dynamics
· Understanding of Microsoft Dynamics or another business management software (Microsoft Dynamics preferred)
· Dynamics 365 Customer Engagement- Customization & Configuration, Plug-ins, Workflows, JavaScript.
· Knowledge of software in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc.
· Your Non-technical Skills May Include:
§ Client management skills and the ability to work with customers to develop and manage an action plan
§ Some consulting experience working with external clients
§ Experience working with global/offshore teams
§ Excellent communication skills
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
