Job Description

Job Description

  • Responsible for calling, emailing, & making payment arrangements with customers

  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments

  • Reconcile and track account receivable balance report

  • Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)

  • Work closely with key teams such as Credit and Sales in mitigating collection risk

  • Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

  • Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters

  • Escalate unresolved issues to management timely and follow through issues until final resolution

  • Contact internal and external customer and provide customer service

  • Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables

  • Meet monthly collection targets

  • Escalate issues in accordance with escalation policy

  • Attend client meeting to discuss debtor performance and address issues as required

  • Be proactive and innovative with ideas to improve service / deliverables to the client


    Job Qualification

    • Bachelor's degree preferred

    • At least 2 years of experience, Collections Calling experience required

    • Collections License considered beneficial

    • Good working knowledge of an ERP system; ORACLE experience would be an advantage

    • Fluent in English and Mandarin with strong communication skills

    • Excellent working knowledge of MS Office

    • Adaptable to learn new processes, concepts, and skills

    • Demonstrates the ability to work as part of a team

    • Able to work under time pressure, able to prioritize workload and meet strict deadlines.

    • Strong analytical and problem solving skills

    • Positive attitude and flexible, especially in the period of month/quarter/year-end closing

    • Overtime and On-Call may be required

    • Local holidays are observed

    You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
    Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. #LI-DNI

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

    COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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