Responsible for calling, emailing, & making payment arrangements with customers
Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
Reconcile and track account receivable balance report
Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
Work closely with key teams such as Credit and Sales in mitigating collection risk
Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
Escalate unresolved issues to management timely and follow through issues until final resolution
Contact internal and external customer and provide customer service
Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
Meet monthly collection targets
Escalate issues in accordance with escalation policy
Attend client meeting to discuss debtor performance and address issues as required
Be proactive and innovative with ideas to improve service / deliverables to the client
Bachelor's degree preferred
At least 2 years of experience, Collections Calling experience required
Collections License considered beneficial
Good working knowledge of an ERP system; ORACLE experience would be an advantage
Fluent in English and Mandarin with strong communication skills
Excellent working knowledge of MS Office
Adaptable to learn new processes, concepts, and skills
Demonstrates the ability to work as part of a team
Able to work under time pressure, able to prioritize workload and meet strict deadlines.
Strong analytical and problem solving skills
Positive attitude and flexible, especially in the period of month/quarter/year-end closing
Overtime and On-Call may be required
Local holidays are observed
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. #LI-DNI
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Learn more about Accenture
Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.