Job Description

Responsible for overall strategy and delivery of command center team, which includes:

  • Command center mobilization and stabilization
  • Reporting, automation, insights framework and visualization strategy and execution
  • Staffing strategy, execution and governance
  • Execution of team’s role in business continuity plan
  • Financial reporting and governance, as this relates to staffing strategy
  • Internal and external stakeholder management
  • Drive revenue and cost optimization through WFM staffing / planning strategy, execution, reporting and governance
  • Formulate and support execution of end to end staffing, reporting, automations and service management strategy
  • Ensure database and data visualization are available timely, are accurate and use latest technology available
  • Supervise direct and functional reports within site / contract assigned

Read more of the job description



  • Graduate with 5 years of related workforce management experience
  • Proven track record of leading teams successfully
  • Thorough understanding of revenue and cost structure, as they relate to short term to long term staffing strategy
  • Ability to motivate teams and rally the group toward organizational goals
  • Excellent oral and written communication skills.
  • Manages medium-small sized teams and/or work efforts at a client or within Accenture
  • Requires analysis and solving of moderately complex problems.
  • Power to influence or complete assignments independently and ability to make decisions

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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