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Service Delivery Ops Lead - Senior Manager
Kuala Lumpur
Job No. 12205951
Full-time - On-Site
Job Description
Responsibilities
- Will work with the client's Sales Lead counterpart on the development of strategic and tactical plans,
- Will be responsible for execution of these plans across the sales & account management function
- Ability to motivate a portfolio of teams/managers to achieve overall quarterly revenue targets and hit KPI’s
- Will manage and coach a number of Sales Managers across multiple markets
- Experience in rigorous process & operations management, with ability to grow and scale the business function
- Brings relevant thought leadership to enhance overall program outcomes
- Report the business status in weekly, monthly or quarterly updates to multiple stakeholders in data driven, concise and clear written & verbal communications
- Brings experience to identify and present actionable insights and craft plans to deliver on them
- Ensures that all Agency Partner & Account Manager teams have a thorough understanding on any/all sales initiatives being rolled out
- A people developer with the ability to build and maintain high-performing sales teams
- Ability to manage delivery outcomes at the same time as providing strategic/tactical input as outlined above
Qualifications
Basic Qualifications
- Preferably 7+ years of professional experience in digital media sales, online advertising, or sales leadership
- Preferably 3+ years of sales leadership experience in leading or growing sales/account management teams
- Preferably experience in leading teams of people managers (i.e. as a manager of managers)
- Native-level language fluency in Mandarin is required
- Experience in Digital Marketing with advertisers and/or agencies in the Greater China market
- Deadline and detail-oriented
- Experience in leading Digital Marketing Agency sales teams in a multinational environment a distinct advantage
- Experience in leading teams involved in Enterprise level or Key Account level Account Management activities is a distinct advantage
- Relevant experience working with Accounts or Customers in Greater China is a distinct advantage
- Data-driven decision-making, very strong analytical and proven reporting skills
- Excellent communication and presentation skills
- Preferably experienced in CRM tools such as Salesforce, Office/G-Suite collaboration and presentation tools
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