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Customer Success Management - With AZ900 Certification
Petaling Jaya
Job No. 12161106
Full-time - Hybrid
Job Description
About the role
Customer Success Rep helps existing customers successfully onboard, adopt, and expand their usage of public, private, and hybrid cloud platforms. Customer engagements are managed in an inside sales model, with a combination of outbound and account management tactics. In addition to building strong transactional and strategic customer relationships, successfully manages relationships with technology providers, direct and channel sales partners, and solutions/sales engineers.
The role is a trusted advisor to customers, working cross-functionally across customer departments (i.e., Marketing, Finance, IT, Back Office, etc.). The best maximizes platform adoption for clients by implementing use cases in multiple departments, broadening the user base while deepening the application stack.
The organization provides products, processes, systems, and sales training to develop the skills for current and future roles. This includes product and platform specific training including, but not limited to, hands-on training, vendor certifications, partner certifications, and sales tool training.
Qualifications
Recommended Experiences and Knowledge
Bachelor’s Degree
Experience in Inside Sales, Business Development, Customer Support, Customer Success, Customer Service, and/or Information Technology
Holding Microsoft AzureCertifications Requirement: Certification of AZ900 + both/either AZ104 and/or AZ305 are required
Any work experience relevant to Microsoft business will be an added advantage
e.g. Microsoft Azure, Dynamics 365, etc.Express desire to develop a career in technology sales
Ability to meet and/or exceed specific sales goals (i.e., revenue, pipeline, activity, customer retention, etc.)
Ability to successfully manage a portfolio of both transactional and strategic customer relationships
Work style consistent with adopting best practice frameworks, being receptive to coaching and training, and committing to the processes that create results
Strong teaming personality: Drive individual success within the construct of a formal team including rigorous sales management, professional development, and mutual support
Ability to deftly intake and resolve customer escalations. Requires nuanced communication skills, active listening skills, and objective response cadences
Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success
Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
Excellent written and verbal communication skills.
Follow all Information Security policies and processes as required per the job function/role of this position.
Technical Experience
Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
Experience with CRM (Customer Relationship Management) Software (Dynamics, Salesforce, etc.) preferred.
Workstation Requirements
3 days of work from office, 2 days of work from home per week
