Operational Shift Lead
Petaling Jaya
JOB NO. 10553131
Job Description
Responsibilities:
- Working within multiple teams to execute project deliverables
- Demonstrate credibility to work alongside/with client SME’s and team leaders
- Manage team performance to meet client SLA’s and KPI’s, including metric reporting on team performance
- Performance management: career counselling, coaching, performance development, 1:1's, mentoring
- Support team to achieve results with the highest possible standard of quality and delivery
- Promote culture of continuous improvement across the teams in the global delivery network
- Continuous improvement strategies and ideas, including new process incubation and induction
- Drive and manage global initiatives
- Allocation and distribution of tasks across languages and processes
- Working closely with Accenture internal teams to identify and implement best practice opportunities
- Need to maintain flexibility regarding requests and actions assigned to meet the needs of the client
- Ensure all reports are delivered accurately and timely in accordance with the statement of work
- Escalation and support management
- Communicate and celebrate success and achievements
Qualifications
Qualifications:
- Bachelor’s degree holder in any studies
- At least 3 years of team management experience in a Business Process Operations environment
- Exposure of consultative work style to lead client work
- Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
- Strong interpersonal skills
- Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information
- Flexibility around working hours and some international travel may be required
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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