About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Location: Bangsar South
BRIEF DESCRIPTION OF THE ROLE
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward. Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement. The Accounts Receivable Credit & Collection Agent will be required to review, analyze and respond to inquiries received from suppliers and client requester.
RESPONSIBILITIES:
- Responsible for assisting customers with any queries, perform queue management and perform other tasks in accordance with the DTP.
- Handles requests of simple to medium complexity
- Reconciles payments to customer invoice
- Resolves and researches discrepancies between payments and customer invoice
- Coordinates urgent and critical cases with internal teams or with vendor
- Performs complete task given by SME
- Flexibility, especially in the period of month quarter year end closing
PROCESSES
- Adherence to clients policies and procedures
