- Drive / Lead the Fit-Gap sessions and Service Transition activities
- Successful delivery of the project scope within timeframes and budgets
- Successfully perform project kick off, governance set up, and implement communication matrix
- Management of project-level risks and issues for Transition team except for client facing technology
- Accountable for compliance and ongoing tracking and management with all applicable transition controls
- Accountability of weekly workstream status reporting
- Manage stakeholder relationship (internal / external) and report any deviation from standard service transition methodology
- Approve plans/ timelines for the service transition and keep stakeholders informed
- Provide the key dates for IT enablement to Technology team
- Identify and place staffing recommendations and get approval from overall Program Lead
- Responsible for managing Aspiro budgets and estimates
- Ensure escalation to functional leads for any deviation from plan with respect to Enable People, facility set up, service readiness testing including technology accessibility
- Monitor and track Transition Project Plan; manage transition or work stream or process leads input, chasing, and escalating as required
- Plan, monitor, and control the program timelines, milestones, and resource usage in operations.
- Coordinate and prepare for program & operational level steering group meetings
- Provide Program Management Office leadership and support for the Transition/Project
- Manage RAID log, Decision records and minutes of all program level discussions & store artifacts
- Prepare induction plan for new resources joining the team.
- Oversee process, technology and people readiness
- Highlight all potential risks with respect to resources' attrition / EWS, leaves etc. to the operations manager
- Requires analysis and solving of moderately to high complex problems.
- Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
- Requires understanding of the strategic direction set by senior management and implement in service transitions
- Primary upward interaction is with direct supervisor. Generally interacts with peers and/or management levels at the client organization
- Requires minimal guidance / acts independently when determining methods and procedures on new assignments
- Decisions have a major day to day impact on area of responsibility
- Manages medium-large sized teams and/or work efforts during the service transition
- HR (Hire to Retire) / IT (All sub activities) / F&A (PTP/OTC/RTR) industry knowledge (Domain Experience)
- SSC Operation Working Experience
- Risk and Issue Management Experience
- Demand Management / Hiring and Tracking recruitment
- Project Management including tracking of service transition (E2E)
- Work planning / Planning of CS and service transition
- Technology and Work Environment planning
- Reporting capability to stakeholders
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