Job Description

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The is a L3 Voice Engineer role which requires the candidate take ownership on all aspects of the voice network, including maintenance, sustenance of existing voice networks, and identification/correction of complex telecom related issues, etc. to Call quality.
 
Responsibilities
 
Their primary functions and goal is to deploy & support all telecom related systems. The major tasks, duties, and responsibilities that typically make up the telecommunications network engineer’s job description are listed below:
  • Provided 1st tier support to Users Globaly utilizing Cisco Call Manager and Cisco Unity
  • Provisioned and Supported Existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, Cisco Switch, T1s, and Call Routing.
  • Leads the change of any new and existing telecom equipment, hardware, and software deployment and support.
  • Implements and provides support for the organizations s voice network technologies, including PBX, Call Center/ UCCX, voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and international standards and procedures.
  • Reviewed and validated understanding of customer design requirements as well as recommended process changes
  • Wrote technical documentation on configuring UC features/functions and provisioning guides for CUCM, CUC, Exony & ICM
  • Managed day-to-day client and internal service requests and documented all services performed
  • Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters
  • Performs assessment aimed at resolving technical issues with respect to computer, server, network, and voice in a timely manner
  • Conducts timely audit of the voice infrastructure aimed at identifying, analyzing present systems and upgrading the older or end of life systems.
  • Provide L3 technical support on voice issue as and when required.
  • Point of contact for management on technical questions; recommendations and leads implementations.
  • Installs version control and backups for all voice networking equipment
  • Prepares documentation on voice network drawings and diagrams and assist in communicating current operational status of the voice networks.
  • Prepares documentation on voice network configurations and configuration changes of various voice or data equipment.

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Qualifications

Requirements

 
A bachelor’s degree in a field such as computer science, software engineering, systems engineering, or information systems is typically required to work in this field. Some positions require IT certification and five to 10 years of experience as well. Hands-on training, especially for specific processes and software used by the hiring company, is typically offered by employers.
 
3 years’ experience in any of the following:
  • Cisco Voice
  • Wireless, LAN & WAN Networks
  • Cisco systems
  • Business operations
  • Cost accounting
  • Voice communication system (Cisco CUCM is Must)
  • Network monitoring and management applications
  • IP address management, routing management, subnetting, VLAN management
  • Leadership, coaching, mentoring
Soft Skills
  • Ability to effectively collaborate with IT and business experts.
  • Ability to work as part of a self-directed team, in which tasks are determined daily in coordination with co-workers, rather than being assigned.
  • Ability to excel in a collaborative and distributed team environment.
  • Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues.
  • Ability to work under pressure.
  • Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs.
  • Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership.
  • Ability to manage multiple projects at the same time and shift priorities quickly.
  • Proven strong problem-solving skills, troubleshooting and root cause analysis.
  • Excellent written and verbal communication skills.
  • Strong aspiration to learn modern technologies.
 
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
 
 “If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.
 
In addition to the “Consent and Acknowledgment – Personal Data” terms and conditions set out in Accenture’s Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture’s project with the client (“Project”). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.
 
By choosing to submit your CV and/or application for this role, you agree that Accenture can collect, use and disclose your personal data in the manner set out above.”

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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