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Malaysia Contractor Category Associate Manager

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00673858

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- Job description

The Malaysia Contractor Category Associate Manager is responsible in supporting the Malaysia Contractor Category Manager in leading the Malaysia Contractor Exchange in terms of execution and continuous improvement associated with the end to end Source to Pay process - from Sourcing and Category management to Operational Excellence - for the contract labor category
 
Key responsibilities include:
  • Support the Business with RFI/ RFPs/ Supplier Qualification and Negotiation
  • Contract Review and Negotiation
  • Supplier Relationship Management
  • Conducting Spend Analysis
  • Process and Policy Compliance in Operations
  • Engagement of business and internal stakeholders
  • Driving issues to resolution
Sourcing & Category Management
  • Collaborate with Malaysia leadership within the Operating Groups, Alliance Services and internal stakeholders (HR, PM, CM, Legal), partnering to understand short, medium and long term growth, pipeline deals, demand/skills requirement
  • Support team category targets
  • Initiate and manage sourcing events for the contingent labor category to select Suppliers aligned with business needs. Evaluate suppliers by applying evaluation and due diligence criteria
  • Negotiate Contract T&C, margins as well as contractor rates with suppliers
  • Perform SRM (Supplier relationship management) activities, i.e., through the management of service levels, tracking of compliance and reporting of benefits realized.  Resolve performance issues associated with supplier agreements
  • Review and draw analytical outcomes from Metrics/ Reports and identify opportunities for cost savings, contract improvements, risk mitigation
  • Implement and support Accenture policies and processes
  • Monitor trends and collect market relevant information such as rates, skill market availability, competitor landscape, legal and regulatory updates as needed to share with our Business and Teams
  • Effectively raise issues/concerns before they arise and present options for resolution 
 
Operations Excellence and Compliance 
  • Oversee the onshore Cx operational team, ensuring issues are managed and service SLA’s are met or exceeded
  • Oversee and manage the work order related processes and compliance, liaising with line and senior managers and acting as the point of contact for issues arising from the client and suppliers that are related to Work Order management, accruals, reporting and billings
  • Align the Cx service delivery with the sourcing & category management activity
  • Ensure that Cx operational documents and processes are kept updated and followed by all local Cx delivery agents
  • Ensure that all internal controls are effectively completed in accordance with agreed guidelines
  • Support Internal Audits and act as conduit to agree on actionable and reasonable action plans
  • Work with the Regional Cx Lead to ensure required enhancements are implemented locally including implementing and continuously improving operating standards for all aspects of the Cx service delivery, including operating processes
  • Act as the key point of contact between on-shore and off-shore team providing service to on-shore Cx. Ensure services are provided as per requirement
  • Assist project teams with any amendment/change order requests to include; financial extensions, administrative changes and closure of requests
 
People Operator
  • Support the Lead in terms of proactive management & development of the team members from a work quality, capacity and performance
  • Be the point of escalation for issues

Experience:

  • A Bachelor’s degree in a relevant area of study
  • Minimum of 5 years of experience in procurement, delivering contract labour experience, supplier/category management and compliance management services for internal or external clients
  • Demonstrated ability to understand client requirements (i.e. relevant skillsets/ industry) and executing Procurement strategies to meet those requirements.
  • Extensive experience in contract negotiation and supplier management.
  • Minimum of 3 years of stakeholder management experience
  • Minimum of 3 years’ experience working directly with spreadsheet software (e.g. Microsoft Excel) and presentation software (i.e. Microsoft PowerPoint)
Preferred Qualifications:
  • Strong organizational and project management experience including the ability to effectively communicate and influence all levels of the organization
  • Exceptional multi-tasking and time management skills with the ability to manage multiple end-to-end project cycles at the same time
  • Strong ability to identify complex barriers to change and develop solutions to drive transformation
  • Exceptional track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction
  • Strong data analytical skills
  • Strong written and oral communication skills with a confident and compelling presentation style.
  • Solid understanding of and experience with quantitative and qualitative analysis
  • Self-starter, demonstrating initiative, ability to motivate, positive and customer focused attitude
Travel Requirements:
  • This position may require travel within the ASEAN region

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