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Operation Manager

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00638413


- Job description

Role Summary
  • Manage Operations team deliverables
  • Required to make a variety of decisions, some complex in nature, with concern for impact on others, but predominantly affecting own area of control.
  • Provides and implements workable solutions to business issues/problems with minimum referral to senior management.
  • Operates largely independently in meeting defined business objectives and goals.
  • Performs complex tasks and participates in complex cross-area/function activities.
  • Conducts work planning, estimation and prioritization to optimize performance of group/resources.
  • Required to apply advanced analytical skills in assessing concepts/principles and alternative solutions.
  • Manages effective internal/external client relationships within own area of responsibility, builds client relationships in the wider group or unit.
  • Drive process improvements to make the processes efficient. 
Responsibilities / Authorities
  • Manage teams totaling 150+ people or more.
  • Oversee the timely delivery of accounting processes as per schedule
  • Ensure that the accounting processes are being done as per the SLA.
  • Ensure timely availability of management reports for periodical review.
  • Produce / interpret and analyze weekly, monthly dashboards.
  • Produce implement and review training plans for the team.
  • Review internal controls and ensure compliance with the requirements of the client.
  • Put in place a backup plan for all processes handled.
  • Manage staff appraisals and associated training & development of team members.
  • Ensure updated documentation are available for all processes.
  • Assess the need for periodic training and re-training of the associates.
  • Identify areas for process improvement and implement improvement opportunities.
  • Lead the team to provide internal and external audit support.
  • Participate and initiate in the calls with client
  • Develop best practices
  • Ensure that team members and team leaders maintain high morale.
Skill & Other Important Requirements 
  • Flexible and willingness to work all shift Hours
  • Should have good analytical skills
  • Excellent communication skills
  • Largely driven by self-initiative & self-drive
  • Ability to perform in pressure situation
  • Manage new transitions
  • Manage large teams
  • Manage the cost and revenue for the deal
Experience Requirement
  • Minimum of 7+ years relevant experience
Qualification Requirement
  • Minimum Bachelor’s Degree in any field
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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