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Team Leader (Mandarin)

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00633323

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- Job description

 
Responsible for:
  • Complete the required number of quality assurance audits
  • Cascade and train the team on process updates
  • Re-train and re-educate the team should there are identified error trends.
  • Calibrate with Subject Matters on quality scoring
  • Maintain and improve the training curriculum and train new hires
  • Collects, measures, analyzes, evaluates, interprets and summarizes data in preparation for generating reports to be used for performance evaluation of the project.
  • Train new hires
  • Interface effectively with other teams, delivery lead
  • Interface effectively with Client team
  • Address technical questions from the team
Skills Requirement
  • 6+ years of experience.
  • Quick learner, and ability to lead a team
  • Excellent oral and written communication
  • Passion for learning and creative problem solving.
 
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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