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F&A Tower Lead

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00482805


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Overall Purpose of the Role
Providing & developing leadership and direction to all staff associated with the implementation of accounting services particularly in general accounting/AR/AP. Maintain Client relationship 
Main accountabilities
- Coordinates individual and team work assignments
- Monitors work load balancing
- Supports high quality work through a positive environment
- Monitors team member’s performance with the focus on improvement
 Service Level Agreements and Performance Metrics
- Ensures individual and team service levels are met or exceeded
- Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
- Front line contact for questions or issues surrounding service levels
- Participates in providing feedback to the Quality team for improvement suggestions
- Works with auditing resources on individual and team error trends
- Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
Performance Management
- Create Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
- Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
- University degree or equivalent, preferably Accounting degree holder
- Accurate, efficient and organized within daily responsibilities
- Adaptable to learn new processes, concepts, and skills
- Demonstrates the ability to work as part of a team
- Written and spoken ability to communicate in English for Accenture interaction
- Microsoft Office skills
- A good team player and can communicate easily with Accenture, Client and third parties staff at all levels
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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