As the world's connectivity grows, and its applications evolve, communications service providers (CSPs) are confronting rising costs to operate while pursuing opportunities to innovate. Telcos find themselves facing three major industry-wide trends: evolving customer expectations, new business model demands, and rapidly revolutionizing technology. Their response must be swift.
In the expanding digital ecosystem, CSPs are not only positioned at the nexus of core control points, but they also boast strong trust with customers. As they explore building differentiated solutions, they are often partnering with the digital natives who compete for market share. This new approach across the ecosystem will drive growth beyond connectivity, spurring development and charting the way for five pathways to profitability.
As communications service providers shift their focus to B2B, Singtel—the largest telecommunications company in Singapore—recognised 5G’s vast potential in the manufacturing space. The company joined forces with Accenture to create a “5G warehouse” proof of concept for Zuellig Pharma, one of the largest healthcare services companies in Asia.