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Purpose-driven banking: Looking beyond COVID-19

June 9, 2020

A time for banks to consider their purpose

42%

of consumers said the crisis had negatively impacted their finances

55%

of sole proprietors and small enterprises said their sales had decreased significantly or they had gone out of business

14%

of consumers experienced a financially impactful life event in the past 5 years and sought help from their bank

35%

of small-business executives typically go to their bank for advice about their business finances

An authentic win-win model requires a strategic plan based on the realities of the current crisis and on a vision of the bank's future role.

An opportunity to build trust and growth

Actions banks should consider to build a foundation for customer trust.

A new approach promising benefits for all

Get the essentials

The Big Read

25 minutes read

Purpose-driven Banking: Looking beyond COVID-19

In the wake of COVID-19, banks have an opportunity to reposition themselves for growth and build stronger relationships with customers.

Webinar Replay

58:36 minutes

Purpose-driven banking: Looking beyond COVID-19 webinar

Alan McIntyre & Mike Abbott discuss our research findings and share how banks can prepare for a world beyond COVID-19.

Contact us

Alan McIntyre

Senior Industry Director – Banking

Julian Skan

Senior Managing Director – Banking, Europe

Kim Kim Oon

Managing Director – Accenture Strategy, Banking
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