As they’ve battled through the unprecedented disruptions of COVID-19, airline executives have, up to now, focused on simply keeping the lights on. They’ve prioritized the safety of their passengers and people, and on cost containment. But as 2022 approaches, those priorities are changing. Anticipated growth is shifting airline MRO priorities towards making sure that aircraft are available, enhancing vendor contract management and improving supply chain performance.
1. Rethink airline priorities
Work back from customer priorities to drive a service-centric mentality and better anticipate what types of work could be needed as a new fleet mix emerges. Neither tried and tested strategies nor a single technology will drive significant improvements. New customer expectations will therefore need to be met with alternative approaches.
2. Retool operations
Embrace a digital approach with targeted investments that immediately impact operations and increase the flow of key data (both internal and external) that can be transformed into insights.
3. Reprogram project management and supply chain
Improving project management and supply chain/logistics are readily accessible routes to differentiate offerings and increase competitive edge. A platform approach for parts intelligence and program management can help optimize capacity and make facilities ready to serve a new fleet mix.
4. Reconnect the workforce
It’s essential that staff certifications and digital skills are brought up to date as quickly as possible. Solutions such as connected technicians can help drive differentiated customer experiences while increasing workforce quality and efficiency, as well as enabling effective knowledge transfer.
Redesign to deliver on expectations
MRO executives have bold goals to build upon airline industry recovery over the next three years. These include expanding into adjacent MRO services, increasing digital skills to better leverage aircraft data and addressing their skills shortage. Selectively redesigning the MRO delivery organization with a focus on airline priorities could be crucial to achieve these goals and more.