At a time where the future of the industry is in flux, how can travel companies outmaneuver uncertainty in a new era of Travel?
Travel has long been one of the world’s largest economic contributors. But COVID-19 saw global demand for travel plummet. Leaders have critical decisions to make in uncharted territory.
Travel as we know it is not coming back. But it can become better than ever.
The post-pandemic recovery is full of uncertainty. No one knows when recovery will happen, or what it will look like. But uncertainty doesn’t call for inaction. It calls for renewal.
During these trying times you must execute the day-to-day business; manage costs with precision, price products well, and invest in the right assets. These are qualifying actions for survival. However, there are next level moves that travel companies can make to respond to the crisis and prepare for any eventuality.
A future in flux doesn’t have to be a negative. Making decisions and prioritizing actions can help leaders come out of this crisis with not just a different future, but a better one. That’s the essence of outmaneuvering uncertainty.
The question for every travel leader is: How are you responding to this new reality? The response will be marked by the actions taken to respond fully to the crisis and prepare for any eventuality, which are grounded in several key areas.
Develop stellar experiences that regain customer confidence across the travel journey—from dream and book to stay, loyalty and beyond.
Migrate legacy IT systems to cloud-based architectures and use technology to break silos, reduce costs, improve performance and boost resilience.
Create an agile, insight-rich organization while reducing costs and improving operational efficiencies with consistent and repeatable processes.
Develop a retail merchandising engine and front-end platforms to extend products and services, diversify revenue, streamline purchases, and build loyalty.
Build flexibility into ways of working for an effective, efficient and satisfied workforce so that employees—and the business—can adapt fast to change.
Withstand ongoing volatility by restructuring the business and the balance sheet; evolving the revenue model, operating margin streams and profit engine.
Tap into cross-organizational data insights and travel indicators to sharpen responsiveness and improve operational performance and customer experiences.
We help travel companies outmaneuver uncertainty by innovating around industry-specific functions and capabilities to provide clients with speed-to-value.
Travel as we know it may not be coming back, but a new area is just beginning, and we are helping the industry to come back better than ever.
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