Actions for a New Era
Actions for a New Era
Making It Happen
Case Studies
What We Think
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Future in flux

Travel has long been one of the world’s largest economic contributors. But COVID-19 saw global demand for travel plummet. Travel as we know it is not coming back. But it can become better than ever. Leaders have critical decisions to make in order to get back to growth.

During these trying times you must execute the day-to-day business; manage costs with precision, generate demand, and invest in the right assets. These are qualifying actions for survival. However, there are next level moves that travel companies can make to respond to the crisis and prepare for any eventuality.

A future in flux doesn’t have to be a negative. Making decisions and prioritizing actions can help leaders come out of this crisis with not just a different future, but a better one.  An example is Accenture's World ID for Travel, a safety-first approach to restarting travel.  

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Actions for a new era

The question for every travel leader is: How are you responding to this new reality? The response will be marked by the actions taken to respond fully to the crisis and prepare for any eventuality, which are grounded in several key areas.

Traveler experience

Develop stellar experiences that regain customer confidence across the travel journey—from dream and book to stay, loyalty and beyond.

Living systems

Migrate legacy IT systems to cloud-based architectures and use technology to break silos, reduce costs, improve performance and boost resilience.

Retail in travel

Develop a retail merchandising engine and front-end platforms to extend products and services, diversify revenue, streamline purchases, and build loyalty.

Workforce excellence

Build flexibility into ways of working for an effective, efficient and satisfied workforce so that employees—and the business—can adapt fast to change.

Recovery strategy & sustainable growth

Withstand ongoing volatility by restructuring the business and the balance sheet; evolving the revenue model, operating margin streams and profit engine.

Intelligent services

Tap into cross-organizational data insights and travel indicators to sharpen responsiveness and improve operational performance and customer experiences.

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Making it happen

We help travel companies outmaneuver uncertainty by innovating around industry-specific functions and capabilities to provide clients with speed-to-value.

Back to growth in travel

Restore air travel confidence and ensure traveler and citizen safety through a solution to enable secure sharing of health credentials.

Reinventing travel with technology

Become more agile, innovative & resilient by embarking on your journey through the cloud.

Airline Retail Transformation

Realize the art of the possible in your transformation from airline to travel brand.

Moments Manager for Hospitality

Accenture Moments Manager for Hospitality empowers staff to create great customer experiences.

Seabury Consulting, part of Accenture

Paired with our global team, Seabury's consulting expertise powers total transformation.

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How we help

Travel as we know it may not be coming back, but a new area is just beginning, and we are helping the industry to come back better than ever.

8,000+ travel industry experts located throughout the globe.

Industry-specific Innovation Centers, Digital Hubs & Delivery Centers in key markets.

Ventures and partnerships with critical ecosystem players.

Forward-thinking market research and industry-specific thought leadership.

End-to-end solutions, powered by accelerators and IP to quickly scale capability and capacity.

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Case studies

One sales and operations platform, at your service

One sales and operations platform, at your service

Radisson digitally enables operations to lower costs and improve services for franchisees and owners.

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Reimagining guest experiences on the high seas

Reimagining guest experiences on the high seas

Carnival Corporation connects high-touch technology and the human touch to create hyper-relevant experiences for thousands of guests at a time.

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TUI Group: Serving guests with new employee tools

TUI Group: Serving guests with new employee tools

Here's how we enabled TUI Group’s employees deliver a personalized experience for guests.

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What we think

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Compass: Travel blog

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Explore uncharted directions in the Travel industry and gain insights on industry trends and technology.

Travel Experience

How travel celebrates diversity and inspires inclusion

Accenture's Emily Weiss reflects on how travel has allowed her to experience diversity first-hand and what it can teach us about inclusion.

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Travel Cloud

Imagine a world where travel was in the cloud

Shantha Maheswari explores the benefits that travel companies would enjoy if they had adopted cloud before COVID-19 hit.

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Travel Ecosystem

Three steps to make empty airports a thing of the past

Learn how governments, airlines and airports can work together to securely restart air travel.

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Travel Experience

How being bold will take travel to the next level

How can travel companies prepare for the journey ahead and adapt to the changing situation brought about by COVID-19?

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Our leaders

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Emily Weiss

Managing Director – Global Industry Sector Lead Travel

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Jonathan Keane

Managing Director – Strategy & Consulting, Travel, Aviation Lead

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Liselotte de Maar

Managing Director – Strategy, Travel, North America

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Miguel Flecha

Managing Director – Strategy & Consulting, Travel, Europe

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Mike Tansey

Managing Director – Strategy & Consulting, Travel, Growth Markets

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